Service Level Agreement

Revision 2026-08-14 Availability target — continuous operation, maintained with commercially reasonable effort. Upstream dependency — generation executes on external model providers. Provider degradation propagates: affected models may slow or pause. A fixed uptime percentage is therefore not guaranteed. Automatic remedy — credits consumed by failed runs are restored to the balance without user action. Maintenance — planned windows are minimized and scheduled off-peak where possible. Support channel — [email protected]; response within one business day. During extended unavailability, unused purchased credits remain refundable per the Refunds Policy.