Refunds Policy

Revision 2026-08-14 Failure handling — runs that fail are detected and their credits restored to your balance automatically. No action required. Unused balance — purchased credits not yet consumed are refundable to the original payment method. Submit the request from your account email to [email protected] within 14 days of purchase. Outside scope — credits consumed by completed runs, and bonus credits issued at zero cost (no cash value). Settlement — approved refunds return to the original payment method, typically within 5–10 business days depending on the issuing bank. Channel — [email protected].